Marketing

Are You a Social Ninja?

Social Media is not actually that old and the networks that dominate the Internet with our insatiable appetite for everything social are growing at an alarming rate. Thousands of small social media advisors have popped up all over the place, well actually all over the planet and everyone these days is an ’EXPERT’.

flickr | pete prodoehl

But will we all be looking back in years to come and say to each other...what were we thinking?!

We spend all those hours on social media when just a few years ago it didn't even exist.

What will you do when it stops? Because knowing how fussy we are as humans, it will inevitably stop at some stage, plus when a younger generation have developed something more interesting and more engaging, 'like' video conferencing instead of typing.

With google hangout (have you tried it yet?) you can video conference with up to 9 people, share your desktop, share YouTube videos and SlideShare. And the quality is excellent!

But...there is still no substitute to meeting people face to face and discussing opportunities.

This is where my 'social selling' concept comes in. It's the perfect blend between social media interaction and face to face meetings.

There are just 3 key things involved with Social Selling.

1. The LinkedIn Connection 2. The Phone Call 3. The Meet Up

Connecting with prospects or connections who can introduce you to prospects has never been easier, providing you know how to behave. LinkedIn is the best vehicle in the world right now that allows you to do this. After all with 2 new professionals joining every second, that's 63 million 72 thousand per year, which means in 5 years time it will have an extra 315+ million on top of the current 259 million. Pretty impressive!

IMG_0530

Connecting on LinkedIn is not the final deal though, yes you can be lucky but the chances are that nobody will buy from you unless they know you. This is where the Phone call comes in. Schedule a call with your connection to explore how you can help them, note how you can help ’them’ and not the other way around!

The Phone call is not the final deal either, once you believe that you can help them an even better way to make the connection is meet up for a coffee or maybe even lunch.

Only a combination of all three will get you closer to making that next deal.

Hope that makes sense and if not, join me on my next #LinkedInstinct Masterclass.

Success!

Did You Take Part in My Survey?

Confident businesspeople Background

I've been a serial business networker for many years, but questioned the ROI only in the past 12 months. And the main reason was because I started using LinkedIn in a more effective and productive way to do my networking with existing and new connections.

So here are the results of my survey. I had actually estimated previously the amount of time business professionals spend doing networking and estimated the cost annually. But this estimate is now backed up by this survey result.

Survey Results:

50% go to 1-4 networking events per month

50% spend on average 2.5 hours at networking events

50% spend 45 minutes travelling to networking events

50% always connect via LinkedIn afterwards

68% consider Linkedin as a networking tool

Here are my previous calculations of the cost of networking:

Cost of event, lets say £20 (non-membership events) Cost of travel to and from, lets say £10 Parking is free sometimes, I know, but City Centre events maybe £5

Time taken to travel on average lets say 20 minutes x 2 = 40 minutes Time at event on average 2 hours Lost productivity time, stopping and starting project work 30 minutes

Total monetary costs £35 Total approx 3 hours @ a modest £40 per hour lost time = £120 Total costs £155 Across the month for just 2 events £310

Total cost per year £3,720 (this is a conservative estimate)

Add to that any club membership if you have any or do the calculation for that instead.

IMG_0580

A LinkedIn premium account will cost you just £155 per annum allowing you to achieve so much more in terms of targeting the precise contacts you wish to get in front of.

Networking events are great to meet with local people, however it will always be a ’pot luck’ approach in terms of meeting the right kind of people for your business development.

And the amount of time (potentially 6 hours per month, a full working day) means that you could have found at least 30 new connections on LinkedIn that are on target for your business and start communicating with them. How many targeted connections would you have found at networking events.

Please don't get me wrong, face to face meetings are vital, but not with people who can't deliver you business. If you are just having a social, then that's perfect. But if you are looking for serious business then my suggestion is STOP hoping for 'Pot Luck'.

Wishing you Success Always!

photo

 

 

Just 3 Apps for busy Executives?

Just 3 apps for busy executives...really? If you are a baby boomer or even if you're not and you're not sure which apps to download on your shiny new Apple iPhone 5S or iPad Air.

How about just having 3 in addition to all the ones you get free from Apple of course.

The idea is for you to achieve a super fast review of what's going on what is being said about your company, so you can scan it (read), write it or find it.

Number 1 is Flipboard

flipboard-banner-logo-640

Flipboard is still for me THE best social integration magazine app around. There are others but as Flipboard was first and they made the biggest impression, for me they have stayed ahead of the crowd.

What do you need to do?

  • You need your company social feeds as priority 1. This means you can view and keep up to date with what your marketing teams are sending out.
  • You need your own social feeds if you have time to be engaged with them. You can have feeds from all the major ones, plus you can post and engage from within Flipboard too, so there's no need to download the individual apps. Its basically your single dashboard for everything.

IMG_0527

Second is LinkedIn

If you're no making use of LinkedIn, then you are missing out on some key intel. LinkedIn is now THE biggest and MOST important professional database in the world.

Fortune 500 employees are there for sure and most Executives have a profile, even if some of them are hiding them.

Time to get out of the shadows and be seen!

The LinkedIn iPad app has received a major overall and now its fast and accurate. You have to meet someone, call them or even research them. Using LinkedIn is the best tool for doing that.

Your company profile should be there too. With all the detail of your latest marketing posts.

Remember of course you can pull a lot of the feeds into your Flipboard too! Primarily though this iPad app is for research and engagement.

IMG_0528

Third is iA Writer

logo

Not much to be said, its a simple writing app, no distractions, no formatting, no fluff, just think and write. A draft email, a report, meeting notes, just anything that needs recording simply easily and safely. Done!

Screen Shot 2013-11-06 at 16.49.40

 

Go and get those and STOP playing games, use your mobile devices to do some business and stay focussed!

Success!

 

 

Where Is Your Video Advert?

I still see many businesses, who are not making use of video to educate their customers, prospects and leads about who they are and what they do. http://www.youtube.com/watch?v=PGog-0UY7NA

Think about it, do you have time to read websites, read emails, read tweets, read LinkedIn updates, read your children's Facebook updates (no time to post your own of course!), carry out your own work, delivery fantastic customer service to your customers and colleagues and also pay attention to your family?

Of course the answer is a big fat NO!

You don't have time and neither has anyone else.

But...

Could you watch a video which is less than 90 seconds to understand what someone is saying about their business or present your own explainer video about one of your products or services to a new customer or prospect?

Of course you could!

So what's stopping you?

Time? Money? Commitment? Procrastination?

Oh yes indeed, read the stats...

- More than 1 billion unique users visit YouTube each month - Over 6 billion hours of video are watched each month on YouTube - That's almost an hour for every person on Earth, and 50% more than last year - 100 hours of video are uploaded to YouTube every minute - 70% of YouTube traffic comes from outside the US - YouTube is localised in 56 countries and across 61 languages - Millions of subscriptions happen each day, and the number of people subscribing has more than doubled since last year

Time for you to get creative. Talk to me for a no-obligation review of what can be achieved using a videographic to tell your story!

Success!

 

 

 

 

Have you used Buffer app yet?

Screen Shot 2013-09-21 at 08.59.03 You may not have used Buffer as yet, but I'm here to tell you that if you haven't then you MUST. Of course only if you are involved in posting on different social media platforms for your own business or you are doing it on behalf of the business you work for.

So let me summarise what in my opinion are the MAJOR benefits of Buffer.

It's a very simple app, that is focused on doing one thing really very well

It works elegantly on all mobile devices as well as your desktop or laptop browser

You can post direct from any browser by installing the plugin, which allows you to buffer anything that you come across on the web

You can install a sharing button on your own website for other buffers to use When you send your posts to buffer it does exactly what it says, it puts them in a buffer and releases the post based on your preferred time schedule, which you set-up in advance for each account

You can set up many different channels and after a recent update the following channels can be activated; Facebook (personal), Facebook (company page), LinkedIn (personal profile), LinkedIn (company page), LinkedIn (group), Twitter, Google+ (company page), Google+ (personal profile not yet available).

The ability to send an email to all your active accounts in one go and the post will be scheduled according to your time schedule

The app also provides analytics on the posts, which you are able to collate and monitor If you don't want to auto schedule your post based on your pre-determined time schedule, you can customise a specific date and time for specific posts

You are not distracted by other streams from your connections as with other scheduling apps

If you just want to share something instantly, you can do it in the moment and of course it will go to all your active channels

You can switch certain channels off to be included in the auto schedule and instead included as and when you wish

If you have your own URL shortener it will automatically convert it to your own URL. Needs a bit of organising but it works very well!

Buffer’s team are awesome and give fantastic customer service

They write brilliant blogs and not just about their service

Here's a blogpost sharing great tips for using buffer tog tether with a cheat sheet with shortcuts.

20130913-231249.jpghttp://blog.bufferapp.com/top-hidden-buffer-hacks-features-social-sharing

Enjoy it and if you need any help, let me know or just contact @bufferapp.

Success!

What Stage are You at with LinkedIn?

The 4 stages of LinkedIn In all my dealings with clients, I have concluded that their are 4 stages of progress with LinkedIn.

Most members are stuck at stage 1, what I call the 'Profile' stage, where they are still getting to grips with developing a decent profile, that shows what they can do for people or employers instead of 'what' they do.

The objective of course is to get to stage 4, the 'Sell' stage and this is the same for members looking for business or for those looking for jobs or advancing their career.

You do need to commit time and effort to each stage and make sure you are comfortable and confident in applying or completing the stage before moving on.

Each stage prepares you for the next one and its a logical progression. There is no way you can dive in and start 'Social Selling' until you have a decent profile, a decent size network and you know how to behave.

I often say that not having a decent profile with a decent photo is like greeting someone in person with your back turned to them. I still see too many holiday snaps, people posing in the far distance or with family members and mates. Its a disaster and it will NOT win you business or your next job. NO WAY!

When you invite members to connect with you, they will almost certainly look to see if you have over 500+ members. Why? It makes you an attractive connection. Adding another 500+ people to their 2nd level network means they will achieve more exposure on LinkedIn and allows them in turn to find potential prospects to connect to easier too.

If you have 500 connections, who in turn have 500 too, it means your network grows to 250,000 in a heart beat. Now this gives you options and social is a numbers game, sorry but it is. And for those who tell me they are very careful who they connect to and decline people they do not know, you need to wise up to the fact that your network will stay small, because of your small thinking.

Once those two stages are out of the way, you can focus on your behaviour inside LinkedIn and this includes groups, emailing, sharing, liking and commenting. A massive subject taken for granted by most. Oh and it's NOT a promotion campaign that's what the advertising channel is for.

Only after those 3 stages are completed can you think about how to develop leads on LinkedIn.

Hope that makes sense? If you wish to book on the '4 stages of LinkedIn', my price is £200 + vat ($350), for 4 hours of tuition, 13 weeks online support via my LinkedIn group, costed based on the size of your group. £35 ($49) for my 2-hour video course 'Mastering Your Profile on LinkedIn'.

My coaching is over a period of 8 weeks, with a 2-week interval between each stage allowing you to adopt your new learning and implement a new approach.

It's a small investment, if you consider how much potential ongoing annual turnover/profit you will make from just adding one new customer every month to your current business.

I look forward to working with you to make that a reality.

Success!

3 Must Do's to Win Business and Get More Leads

flickr | draken413o LinkedIn connection Mark Langston of Crystal Thought asked me to contribute to a blog he's writing. He wanted '3 Must Do's to Win Business and Get More Leads'.

Well that's a tough one, I can think of loads. Its easier to say what 3 things you must do when you get up in the morning then decide which are the '3 Must Do's to Win Business and Get More Leads'. Bathroom, Shower, Breakfast and sometimes in reverse order!

In my view the following 'Must Do's' are quite basic and of course as we know the basics are often forgotten.

So here goes;

1. Stop talking about yourself and start listening!

You have two ears, two eyes and JUST one mouth. A common mistake I see all the time is over-promotion. STOP! When you engage with someone either face to face or online, listen, watch and learn. Its in the stories they tell you, they share the secrets of what they need. SHUT UP! Do not be tempted to jump in and solution sell at the first opportunity of hearing their need. It could well be a false direction they are trying to send you in and after all nobody will truly say what they are struggling with. That would be too obvious, too revealing, too embarrassing and definitely not English. All is actually OK, if the government just got their act together, we would be OK. DON'T! Get drawn into politics, focus on the job in hand and ask the most important question, which is; 'What Else?'

2. How can you assist in ways that are not profitable for you but profitable for your prospect?

Business is built on trust and the fastest way to build trust is to do something for someone without expecting anything back in return. When doing your listening whether face to face or online, listen out for clues as to who they wish to meet and who their ideal prospect is. In fact if they don't give you those clues, which actually most people don't, then you MUST ask the question. It is highly probable that you know someone, who knows someone and before you know you could make an introduction. With the power of LinkedIn this is now very easy to do. Its YOUR job to deliver the potential prospect to your prospect. Trust is built on what you DO for people, not what you COULD do for them.

3. Its a numbers game, but they don't add up until you get personal!

Yes indeed, you have to kiss a few frogs before you find the ideal prospect, however you also need to get to know your network better than you actually do. In my experience you have an intimate network of only 150 people. I call these the 'Power 150'. These are the ones you need to leverage more than you are actually doing. Can you tell me what these 150 people do, who they want to get in front of and what their personal aspirations are? Whether you meet them face to face or via a video call, it doesn't matter, but get intimate, get to know who they are and what their business is about. They are the ones who will help you find the business that you need. As humans we will remember those that make the most noise. I'm not saying be noisy, but definitely be there alongside them, so they notice you. So now go and make a list of your 'Power 150'!

To get more FREE tips on social selling you can visit; http://stayingaliveuk.com/linkedinstinct/

Success!

What can The Workplace learn from Social Media?

culture map flickr - dgray_xplane For decades organisations across the globe, are searching for the holy grail, ’Employee Engagement’.

Engagement levels are on the rise globally but shifting across regions. Although the economic impact of the recession continues to rebound in some areas and recess further in others, engagement levels rose slightly to 60% in 2012, up 2 percentage points from 58% in 2011. We see the largest engagement increase in Europe (improving 5 percentage points) and Latin America (improving 3 percentage points). North America’s engagement decreased slightly by 1 percentage point—particularly in the U.S., where engagement dropped 3 percentage points—and Asia Pacific remained the same. [Source: AonHewitt: http://www.aon.com/attachments/human-capital-consulting/2013_Trends_in_Global_Employee_Engagement_Highlights.pdf]

So globally we've pretty much stayed about the same, which means 40% of employees are NOT engaged. But what does engagement actually mean?

Does it mean they show up but nobody is at work? They do the basics but nothing extra? They prefer not to get involved in those famous ’let’s be a team’ activities?

Or...people are busy with life, work is just a part of it and they carry their worries with them wherever they go including into the workplace? After all we have just one brain and leaving your troubles at home, just doesn't work, because our brain goes with us wherever we go.

But Social Networks have exploded and people are very engaged there! So what happened there?

I've been fascinated by Social Networks for the past 5 years, not only have I actively engaged with them, I've wanted to understand why everyone loves them so much.

That's when I decided to write ’Do Social Networks Sell Drugs?’

So here's the bombshell, we are not loving our workforce enough it’s as simple as that. Many years ago I was involved in the Health and Wellness industry and tried to alert organisations of the need to improve their wellness efforts at work. One of the ways that I suggested they did this was through an online survey called the ’Wellness Inventory’.

I remember presenting this to a major building society in the UK to the HR Director. One of the items on the ’Wellness Inventory’ that people had to answer questions for was an item called ’Love’. He saw this and immediately said; ’actually we don't think that is appropriate here’.

I realised in that instant that I was pushing water uphill with this inventory and getting organisations to adopt it and sure enough I had to change direction after a few months of getting nowhere.

I hear stories every day now from employees who work for small, medium and large organisations. Those stories confirm to me that people at work are not loved enough.

It's time to examine the success of Social Networks and take on board the tactics that these Social Network giants adopt to gain more members, more engagement and share the love.

It's not a bad 4 letter word, you must just try it!

Have you understood the new LinkedIn updates?

LinkedIn have been busy. Their have been 6 significant updates in the past few months and I'm sure there will be more on their way. I have created this one page MindMap to help you view what the different updates mean.

You can download the PDF by clicking on the link below or just click on the image below to view it online.

In summary the new features are:

  1. New all encompassing search bar
  2. Rich media updates on your home page or company page, upload files or images
  3. Mentions, you can now mention anyone or a company when you post an update
  4. Contacts, completely revamped and improved
  5. 'You recently visited' graphic to interrogate and review what you've been up to
  6. 'Whose viewed your updates', a great measurement tool to see what posts are receiving engagement

Success!

New LinkedIn Features

New LinkedIn Features

 

http://www.youtube.com/watch?v=qE4gRccorCk

 

you-recently-viewedwvmu

Is 'LinkedIn Contacts' a sign of a full blown CRM?

20130306-192245.jpg Since the middle of 2012, LinkedIn have been rolling out new features, re-designed its user interface, upgraded the ability to include media on your profile and added more features to paid products for recruiters and sales organisations.

And now they are releasing ’Contacts’. The normal slow roll-out applies.

I predicted 4 months ago, without any prior knowledge that the natural extension of LinkedIn would be CRM (Customer Relationship Management).

I believe this is the start of it. It's a logical and sensible extension of LinkedIn, it makes complete sense. The hardest thing for sales people and marketers alike, is keeping up to date records of prospects inside customer databases, spreadsheets and address books.

Often people are employed or huge money is spent on cleaning data. There are organisations who sell directories to the most sought after professionals, like buying and HR professionals.

With LinkedIn, most business professionals will keep their details up to date. This means you have a database of contacts and prospects that will NEVER get out of date.

This is a sales professional’s and marketer’s dream. Link with this, all email communication, contact details and records of calls and interaction and you've got your dream CRM.

So now sales organisations have the triad of contact information directly inside LinkedIn, a ’social profile’, ’sales navigator’ and ’contacts’.

I can well imagine how this will develop further and do I think it would be worth upgrading to a premium account for this? Oh yes indeed I would. I am already a premium member anyway and was doubting some of the benefits, but now I can see how a premium member will receive some additional benefits in this integrated LinkedIn world.

By the way I don't think contacts is a charged product, but there are some features that are only available for premium members, what exactly I won't know for sure until I see the release.

The way I see it at the moment is that LinkedIn are the ’Apple’ of social media/networks. Facebook is the ’Microsoft’ and Twitter is just a ’News Ticker’ feed.

LinkedIn has developed a higher quality user interface compared to the others and its continuing to enhance this on their website as well as mobile.

They don't suffer from the volume of events and games invites either and now I know why they switched-off events last year. It's all making sense to me.

Their vision is right and they are doing the right things.

I am quite impressed as you can tell and I don't even work for the company!

If you want to learn how to create a great LinkedIn profile for FREE join me on my weekly surgery on google hangout.

http://stayingaliveuk.com/linkedinstinct/

If you want to swipe through hundreds of FREE insights and tips follow this link.

http://storify.com/stayingaliveuk/linkedinstinct/slideshow

Success with your LinkedIn journey, it will be worth it.

Does Business Networking Deliver Sales?

I am a small business (SOHO = single office home office) and I know how lonely it can be at times to work on your own. Therefore for years I've enjoyed going to business networking events. Interaction with humans and talking about what you do, makes you feel worthy and loved.

But actually it's a feeling that doesn't last very long at all. Almost immediately when you leave the networking event, you start thinking about what you've achieved. Usually nothing at all. Of course you've met some nice people, had a nice breakfast or lunch and exchanged some business cards.

So you have a few more extra business cards, which most of us do nothing with and even if someone showed some interest in your work you are unlikely to get a follow up email or call, from them. Why? Because they are their selling themselves and if you haven't bought from them, they are unlikely to want to go after you and buy from you.

Of course there are exceptions, but in the main, everyone is at the meeting trying to find business and an opportunity for an introduction at least.

Don't get me wrong I have had business through these events but my thinking is changing. I've been trying a different approach. So please read on...

You actually have no idea who will be showing up at a networking event and even if you did, they're probably the wrong people for your industry. Thinking that if you show up at regular events and people get to know you, it will eventually deliver business is a myth as well.

Then there are the BNI clubs or referral type clubs, where you are encouraged to find referrals for your club members. These only work for certain types of professions and it often ends up being very internal to the club where members are obliged to give business to their members in order to show that they are contributing. Actually excellent for people starting up in business, but no good for those who have all their business services covered. Plus it's expensive.

These clubs not only have high costs per year and weekly breakfast costs, over time they do not deliver ROI.

And yes there are exceptions, I know, but times are changing.

You can now find your leads through careful and considered searching on the web. And of course searching doesn't deliver sales either, but now there's LinkedIn.

With 500+ million globally and 23+ million in the UK, LinkedIn is the only and best business professional network. Here you can connect to your prospects and develop relationships like you've never been able to at any time in your business career. (I'm a baby boomer so I've been around for a while).

Now it's not easy and it's not that hard either, you just need to train yourself to be disciplined and laser focussed.

Sales is a process and not a game of luck. You have to work through the process with discipline and resolve and ensure that you don't give up on your efforts, even if they aren't delivering results to begin with. After all you've been going to networking events with no sales results for years and have kept going!

By the way I’m not advocating that you shouldn't go to any events, one or two per month will be fine. But some small businesses spend hours upon hours going to networking events. Have you ever worked out the costs? Lets do an example and I know it won't be right for everyone but maybe you can do your own calculation based on the following blueprint.

  1. Cost of event, lets say £20 (non-membership events)
  2. Cost of travel to and from, lets say £10
  3. Parking is free sometimes, I know, but City Centre events maybe £5
  4. Time taken to travel on average lets say 20 minutes x 2 = 40 minutes
  5. Time at event on average 2 hours
  6. Lost productivity time, stopping and starting project work 30 minutes
  1. Total monetary costs £35
  2. Total approx 3 hours @ a modest £40 per hour lost time = £120
  3. Total costs £155
  4. Across the month for just 2 events £310
  5. Total cost per year £3,720
  6. Add to that any club memberships if you have any or do the calculation for that instead

Actually I've been very conservative in my estimation and I believe the figure is closer to £5000 per year on average, because we add new events now and again and waste more time in the process too.

Feel free to use the link below to the calculator to work out your own costings.

https://docs.google.com/spreadsheets/d/1Vt77AtGNYkwszXqYMER28KDHB3Uh8Kpv_QkpMEKJ-oc/edit?usp=sharing

Screen Shot 2017-09-25 at 13.03.57.png

I would like to get an accurate figure for this so I am doing a quick survey and will appreciate your contribution. Complete the survey via http://styin.me/networkingresearch2 or scroll the form below to complete it here.

Time to take on a different approach. My new approach!

  1. Use LinkedIn to grow your network and this doesn't mean connecting to strangers but it does mean uploading your current address book. On average you know at least 200 people and in some cases even loads more!
  2. They also know at least 200 people, so in one action your network already will be 40,000 people. Many more than you will ever meet in your lifetime of going to networking events.
  3. Do you think there might just be at least one person in that network, who you would be interested in connecting to? The great thing is that your connections already know that person, so asking for an introduction will be an easy thing to do right?
  4. Remember that it's not your connections that you are necessarily interested in, it's their connections where the money is.
  5. And we haven't even explored a myriad of other strategies you can adopt on LinkedIn to get closer to that ideal connection.

Now just making the connection isn't enough is it?

Most people that have connected to me, never follow up with me and I used to be one of those too. But not anymore. Firstly I always acknowledge a connection and secondly, I ask that new connection to have a Skype video call with me so that I get to know their business better. You may think, oh dear that's very impersonal! But actually it's not, having a video call is actually more personal compared to a face to face meeting and some people shy away from this method I know.

You see, in a public place there are more distractions so you don't have to listen to everything the individual says but on a Skype call you have to listen to every word and believe it or not you remember more about the person and get a better insight to what they do and what they are looking for.

Now remember that you are wishing to learn more about them and indeed you do want to help them find new business. Only when you come from a place of wishing to help does this work. If you are only there to sell, this will not work and people will see straight through it.

The response I've had from people has been wonderful, they've enjoyed the video call and are delighted too that they've not had to travel, get up at the crack of dawn, pay for fuel, parking, breakfast or lunch and not wasted 3 hours of their time in the process.

We have a much closer and better relationship from where we can build.

But of course that's not where the work stops. You have to keep in touch with each other, look out for each other and recommend each other.

To start with you can endorse their skills on LinkedIn, which will enhance their own profile and they will more than likely return the favour too. Writing recommendations can come later when you or they have done a piece of work.

Social selling has never been easier and by taking the time to strategically find your connections and develop them intelligently, you will transform your business. And just because your business may be successful with current busy customers, you have to keep topping up with more prospects, even if you don't need those customers at the moment.

I hope this will give you some food for thought and for more tips and advice, follow me on twitter @stayingaliveuk or follow my tips via hashtag #LinkedLectures.

Success with your LinkedIn Networking.

Are You Wasting Your Time on Social Media?

More than likely you are. Be honest with yourself, how much time are you now spending on social media compared to say 2 years ago? It's addictive right? Don't worry I am not judging you, and it's not your fault. All the social networks know that we as humans are curious by nature and very very interested in other people's lives. Yes you are, whether you wish to admit it or not. It's not an issue, really it's not. And...you just need to be aware of it.

The Power of Social Media.009

Peer pressure exists too, how many times have you heard someone say, you're not on twitter really?? Or...well I use Facebook to spy on my kids that's all I use it for. Liar!!

The majority of 16 - 24 year olds will be massively engaged with social media. Wind forward 10 - 15 years, what will the world look like?

OK so you're a baby boomer and don't think much of this social media lark and will not get drawn into to it. Wrong!

flickr | meijergardens

You are already part of it whether you like it or not. Whatever you say or do in business or in your private life, people (and family) around you may be tweeting, facebooking, linkedinning you (for real Michael??).

Yep, before you speak and if you don't wish to be quoted, tell your gathering that they haven't got permission to share what you say via their social media channels.

So whether you're part of it or not, resisting or engaging, annoyed or happy, you do have to get your time spent on it back in check. Become more targeted and laser focussed on what you wish to achieve. Random doesn't work any longer and you'll get found out. Just this morning I saw someone on LinkedIn (no names) who had posted 18 articles from their website in a matter of 2 hours. Wondering who's in charge of their marketing efforts?

I've been studying social media for 5 years now and after several years of intermittent study with the thought leaders in the USA, I've recognised where this is going. No I'm not unique in my thinking.

Firstly social media is no longer a new phenomena it's now part of the marketing mix, except that it should in most organisations expand into customer service, sales and the executive floor as well.

flickr | smi23le

Social media has expanded into social learning, social selling, social marketing. But in a few years the word social will start to disappear. You will be left with the originals, learning, selling and marketing.

The only difference will be that the major platforms that support these activities will become synonymous with them.

For example LinkedIn will be known exclusively for selling. Indeed what was once a recruiters website with employees CV’s is becoming THE most powerful lead generation platform in the world.

FB will become the product marketing platform in the world. Just imagine all those people on FB that could be watching your product advert on their 4G mobile.

FB has enabled message voice recording already and its just a matter of time that they will introduce video message recording technology. Your written messages will be video email instead. We are already tired of reading, but will we be happy to watch a short video?

Camera shy?? You'll get over it!

flickr | Rego - d4u.hu

I was involved with video email even before YouTube, the only problem was that most people were on dial-up then (2005). Now with 4G becoming standard and super fast fibre broadband, it will open possibilities we've not even imagined yet.

flickr | Gavin St. Ours

Video cameras in your smart phone or tablet are common now, but you've heard about google glasses right?

So just imagine a world where your glasses are connected to your smart phone and whatever the camera (in your glasses) sees it can find on your smart phone, of course no need to tap on your phone, you just do it via speech if at all. The mind boggles!

flickr | Stuck in Customs

I'd love to hear your views, good, bad or indifferent about social media, technology and where this is taking us. I'm excited, are you?

Success!

Do You Follow The Crowd?

If you are in business or working for a business, you are more than likely examining the results for 2012 and wondering what 2013 will bring. Reinvention? Examining the offer? Going in a new direction? Looking for new partners, sales channels, sales people?

These may all be questions that are being asked at the moment and maybe your business coach or business consultancy is asking you to think about those too?

Last question, why do we do this now when we have crossed this magical December 31st into a new year?

Shouldn't we be examining these questions each and every month? Maybe some of you do, but...

There's something in our human nature that causes us to be creatures of habit and we have a habit of following the crowd and when the world at large is doing it as well.

flickr | nationaalarchief

David Bowie decided to not follow the crowd. On the 8th January he released a new single and announced a new album, after a decade in the dark. OK so what is special about that? Well nobody in the music industry or press knew about the fact that he was recording, and they had no idea that the single was being released until it was done on the 8th January. So it made the national and international news instantly.

designspiration.net

Why follow the crowd? We do it most of the time and research confirms that we are hard-wired to follow the pack.

Gregory Berns [ http://en.wikipedia.org/wiki/Gregory_Berns ] is an American neuroeconomist, neuroscientist, professor of psychiatry, psychologist and writer. He did some experiments with the ABC network in the US and below is a summary of one of the social experiments that he researched.

They invited a group of strangers to Jean George's Asian restaurant in lower Manhattan for a fabulous dinner -- and a surprise.

Party planner Colin Cowie and his friend, Donna D'Cruz, were in on the experiment. Their role was to exhibit outlandish behaviour most people wouldn't dream of while out at dinner with a group of strangers.

Cowie and D'Cruz licked their fingers, a dinner table no-no. Cowie picked his teeth. The guests initially seemed not to take the bait -- until dessert rolled around.

D'Cruz told everyone they should pick up pieces of mango face first, using their mouth. Eventually, people who were total strangers at the beginning of the evening were passing fruit back and forth, mouth to mouth.

Only Harold and Maria, a Canadian couple, passed on the gustatory familiarity. Finally, Harold was the only one who dared to ask, what is the point of the dinner?

Cowie explained the experiment to the group. "I think because we broke the rules, and we made things possible at the table, several of you followed suit with it."

One woman at the table said: "I think the majority of people will look to see what others are doing and follow their example."

Conforming Can Have Dangerous Consequences

This test is an example of our human need to conform. In fact, Berns' experiment is a variation of one done many years ago by another scientist trying to decipher an extremely vicious instance of conformity -- why so many Germans followed Adolf Hitler down the path to death and destruction. Berns says there are two ways to explain conformist behaviour.

"One is that they know what their eyes are telling them, and yet they choose to ignore it, and go along with the group to belong to the group," he said.

The second explanation is that hearing other opinions -- even if they are wrong -- can actually change what we see, distorting our own perceptions.

Berns wanted to see what was happening in the brain during his experiment. Using an fMRI, Berns found that, during the moment of decision, his subjects' brains lit up not in the area where thinking takes place, but in the back of the brain, where vision is interpreted.

Essentially, their brains were scrambling messages -- people actually believed what others told them they were seeing, not what they saw with their own eyes.

flickr | library_of_congress

"What that suggests is that, what people tell you -- if enough people are telling you -- can actually get mixed in with what your own eyes are telling you," Berns said.

And for those who went against the group, there was another intriguing result: Their brains lit up in a place called the amygdala, which Berns calls "the fear centre of the brain."

"And what we are seeing here, we think, is the fear of standing alone," Berns said.

So why do people follow the pack no matter how ridiculous it seems? Perhaps it's not so much about good and evil, right and wrong, smart or stupid. It might be, as Berns' experiment suggests, that our brains get confused between what it sees and what others tell us.

Just knowing that might help us guard against it.

What product or service are you planning or considering that can be kept a secret until you are ready to launch it to your prospects and customers?

Keep your powder dry, have less fear about rejection and more resolve about success.

Stop following the crowd and be DIFFERENT in all areas of your business.

Success!

Are You Killing the Sale?

Guest blog by John Rees, sales and marketing consultant, mentor and creator of the Holistic Sale model of business development. You’ve read the book, seen the video and maybe even have the T-shirt so you know how the story goes … “This is Sales 2.0. and we will build momentum by using Social Media, Sales Automation and CRM to reduce the cost of sale and improve sales productivity.” This sounds great in theory and some businesses think the technology can and should take over. I don’t.

This approach may work well when selling to consumers, but selling in the business (or B2B) space is different, because trust and credibility are even more important. The strength of a story and the way you tell it, plus an ability to build a relationship can best be achieved by direct human contact. This can, of course use technology called a telephone or a video conference call. Face to face is not always possible, but it is still the best way to connect with others.

We all know that automation is excellent at making mundane tasks more efficient, but some businesses have taken this to extremes. They have lost that human touch. And it’s getting more complicated as Sales Automation and CRM systems connect with Social Media platforms to build automatic sales engagement models. Maybe the aspiration is to do business without having to make a sales call, give a presentation or even shake someone’s hand!

Many businesses use systems to ‘process’ potential buyers. They send predetermined emails at certain stages based on the actions people take. They only actually make contact with those who jump over enough hurdles at the right time to warrant a call from a human being.

The real danger in all this is that while you wait for the buyer to reach a certain stage of ‘sales readiness’ the opportunity may have passed. Either they are fed up with receiving obviously system generated emails, or a competitor beats you to the punch and has already engaged them in conversation.

Evidence shows that this automated approach is becoming less effective. According to recent findings, trust in online content including blogs and tweets is plummeting fast. Marketing-speak is widely used and most platforms have now become bloated advertising channels. It’s easier than ever to build a following of thousands on Twitter, LinkedIn and Facebook, but what does this prove? Is this an endorsement of the quality of your brand, or evidence that you know how to use Social Media to maximise your exposure?

I’m not a Luddite though because I’ve spent all my working life in the technology space, so I know how it helps people become more efficient. The problem arises when it’s used as a replacement for human interaction and this is happening more and more.

During my career, I’ve used various sales processes that were far too complicated and convoluted. The emphasis was on ‘strategic selling’ by building power maps, identifying buying personas and preference grids and looking for blind spots and red flags. Many processes have now been automated and systems tell salespeople when they should actually call someone. It sounds crazy and it would be funny if it wasn’t true.

I’m not saying you don’t need a sales strategy because you do, but it should be as simple as possible. While some businesses spend far too much time strategising and waiting for the system to tell them the time is right, others are seizing the initiative and actually talking with people.

Let’s be very clear here, the ability to build trust, inspire confidence and develop deep and meaningful relationships can never be achieved by a sales process or a piece of software. People will always make the difference.

Social Media and automation definitely does have a place in business because it enables us to connect with many people at the same time. It’s excellent at building a profile and sharing ideas, but don’t rely on it as your primary means of sales communication. Don’t allow it to dictate how and when you engage with people. Use it to share your big ideas and attract attention and when someone shows interest, call them and start a conversation. That’s where you make a connection and that’s where the selling starts.

John Rees is a sales and marketing consultant and mentor, who specialises in helping businesses who either want to bring a new idea to market or build momentum with an existing one. 

During his career he had sales and marketing roles in the Information Technology sector across Europe, India and North America. He worked with global technology leaders and start-ups who defined new market sectors.

He sold mainframes and minicomputers and witnessed the explosion of new markets created by the development of software application packages.

During recent years he worked with fast growth companies, start-ups and spin-outs and established businesses in many industry sectors. He learned a lot about how to succeed in business, and that’s why he created the Holistic Sale model of business development. This defines world-class ideas that can be used to simplify processes, create a compelling sales story, build a vibrant network of sales opportunities and improve sales performance.

Have you noticed the LinkedIn changes yet?

Barack LinkedIn


LinkedIn are gradually changing their look and feel and its not just the way the website will look, see Barack Obama's new profile below, which showcases what all our profiles will move to hopefully very soon!  To request an invite for the new profile go to http://www.linkedin.com/profile/about

Today, I also noticed that they've changed the email layout, which confirms a new connection with the same look and feel.


Connection confirmation


And furthermore a notification email, showing posts that people have liked and commented on, in a neat summary format.


Screen Shot 2012-11-12 at 16.29.58


And the notification email letting you know who endorsed your skills on your profile.


Endorsement email


No doubt there will be more changes on the way, like group discussion notifications via email.  LinkedIn's changes in look and feel are very welcome and will significantly differentiate them from other competing social business networks.

Are You Supporting Your Local Economy?

If you believe the journalists, you'll be cutting your expenses right now, if you believe the politicians, ah forget that one, I know you don't, lets try that again, if you believe the IMF (International Monetary Fund), then like most of us, you'll be apprehensive of economic recovery any time soon. I know, I know there are always exceptions, but in the main, most people are worried, anxious and cutting back.

Now what does that do for the local economy? You're right, it slowly and gradually kills it. Why? You and me start looking for discounts, bargains, 2 for 1, petrol vouchers etc etc. And because only the giants are able to provide these deals, we're all flocking to them, so they don't really feel the pinch that we're feeling right?

But let me ask you another question! Who would you rather support? The small business on the high street (charities excluded) or the giant supermarket and massive retail chains?

I thought so, cue OnlyUncle.com. I only became aware of OnlyUncle.com a few weeks ago, when I connected with Paul DeCouto, their business development manager.

I became curious because I watched this video: http://www.youtube.com/watch?v=r13IdnBEaIo

I became even more interested when I read their Manifesto and after signing it and showing my support, I asked to meet the founder Vinny Hira.

He explained to me how this was a project 24 months in the making, how he has a vision to reignite the local economy by getting local shoppers to support local business and by being a conduit for this.

And how's it done? Very simply by providing a “deals” site for small businesses;

  1. businesses can post their own deals
  2. for as long as they like
  3. with their own terms and conditions
  4. their own social media sharing options
  5. have their own consumer fans
  6. have a profile with images, videos, payment terms, hours of operation etc
  7. a series of tag words that allows for fast discovery and SEO

And the best part of all of this, is that OnlyUncle takes zero commission, not a penny, all the profit stays with the business.

Of course there is a cost but it's tiny compared to what you get. What do you reckon the value of this would be to a small business?

I reckon the value to a small business would be in the region of £250 - £500 per annum as a minimum and some small business owners have even suggested it might be as high as £1,000!

Well, Vinny, Paul and the team at OnlyUncle.com have decided to launch the service for just a tiny, very tiny £29.99 per annum. Watch Steve explain the deal;

http://www.youtube.com/watch?v=7QlRwTgdjGQ

That's a ridiculous price and well actually that's for free then! Because I can make that money back on just one deal and generating some extra sales in the process. The fact that I don't need to share any revenue with them means its a no-brainer, not just for me, but also for the millions of other small business owners out there.

The moral of this story is more than just getting a cheap website for putting your deals on.

The purpose is to get all of us to consider small businesses in our local economies and start supporting them.

How can you support?

  1. Sign the OnlyUncle.com manifesto pledging your support
  2. Sign up as a consumer on OnlyUncle.com
  3. And if you are a business owner, sign up for the 15-day trial with them and try it out. You could even make the £29.99 in 15-days to pay for the subscription.
  4. Spread the word to others. And yes you could earn through that too. Sign-up to become a referral partner and earn £10 for every business you refer. And if you're a business owner and introduce just three businesses, you could get your subs for free that way.

And why am I sharing all this with you? I've decided I want to support the local economy regeneration as well and I am assisting Vinny and Paul by making that happen and doing my bit. And besides I like the Uncle character too!

Let's do this together!

Success!

Are you spending enough time on LinkedIn?

LinkedIn, is getting more exposure, more prominence for business, headhunters and jobseekers. It's been the dark horse in the race for popularity and it's not there yet and has its issues. Company profiles, are still quite basic, but that will change in the future for sure. Network statistics appears not to be working and hasn't been for quite some months or maybe even years when you see the posts on google.

But they are catching up on all other aspects. Their Facebook style newsfeed, is looking better, the fact that they stopped you from posting via twitter into LinkedIn, means they are driving you to post in LinkedIn first and allowing those to go to Twitter instead.

Initially I balked at this change, but now I can see the potential of it being one way only.

For most business people having a business type relationship, means they prefer to stay away from Twitter, Facebook, Pinterest and other such personal consumer type sites.

By posting your updates via LinkedIn, means they can still go to your twitter account if you wish. The great thing is all your personal comments won't now pollute your LinkedIn account.

The trick now is to plan what you wish to post on LinkedIn. The best marketeers have an editorial calendar, planning what they are going to post and when. Allowing for seasonal effects, major events and company announcements, blogs and testimonials.

The recommendation is to post at least once per day, and these posts can be via your business page on LinkedIn or your personal profile. Oh yes the morning is the best time, as you will catch the commuters who are looking at content on their mobile devices.

The beauty of the business page, means you can assign admin rights to colleagues, which means you're not the only one posting content.

Content remains 'King', so be careful on choosing what you post. some guidelines on content type: Your own unique content; blogs, video, interviews, webinars, events, white papers 3rd Party content; industry news, expert third party research, news coverage of your company Sourced; customers, strategic partners, guest posts, linkedin polls, cross posts from linkedin groups, product tests, testimonials

Success with your LinkedIn journey and oh yes, please, please, please put a decent photograph of you on your profile!

Interested in the Secret Garden of LinkedIn?

There is a manual, but nobody reads it, which means most of you just dive in, try and get away with the minimum and then feel overwhelmed because you haven't taken a few minutes to do some studying. I am of course talking about myself (own up if you thought it was you) and even though I have done my studying, I still find nuggets of short cuts in social media platforms, that nobody has ever told me about.

Numero Uno.  If you are using the LinkedIn app on your phone, I am discussing the iPhone app as I don't know about Android, then you are able to view your contacts, search for new connections make new connections.  Very useful.

Secret no. 1. You can invite anyone via this app, unless they have set some privacy settings, which most people do not know how to do, or haven't bothered with.  I believe in openness which is how social media works best.  For example if you want to connect to Barack Obama, do it inside the app.  Normally If you searched for Barack via the LinkedIn website and click connect you get the box below to complete.  I don't know about you but I don't have Barack's email address, so this where the journey normally ends.

But if you search for him via the app, you get this.

Click invite to connect and providing he hasn't activated his privacy settings you should get the following message.  Note the blue confirmation at the bottom, saying invite sent.

Secret no. 2.  You can also achieve this through the LinkedIn website, however you need to have someone connected to you, who has Barack Obama as their 1st connection.

First you need to go Barack Obama's profile and confirm that he is in your 2nd level down, As shown below. If it says 3rd or higher, then it's a much tougher task.

Then you can view who of your connections is directly connected to them.

Then check each of your connections to see if their contacts are openly shared or not.  I was able to find one of them who had their connections open.  Then click on them and via their profile click on their connections.  It takes a while to find him, because there is no search facility as such, but all contacts are sorted alphabetically, so it doesn't take that long.

Once you have found him, you will see a small + sign plus the word 'connect', as shown below.

Click on it and you will get the following popup box.

You can now add a personal message and click send invitation.  No need to have his email address as shown earlier.

Note:  Of course I am using Barack Obama as an example here, this will work for anyone that you are trying to connect to.  This is where having more connections to people who also have large connections allows you to find the right people you wish to be connected to.  And by the way this is free of charge as well!

Note of caution:  Only us this method if you know the person.  People can mark your invites as 'unknown' and you could be banned from LinkedIn after collecting too many 'unknowns'.

Numero Twoo.  I love business networking, but the biggest challenge always is those business cards.  What do you do with them?  I bet you have them in a neat pile on your desk or shelves, close by.  But guess what you never go back to them.  That's why LinkedIn is brilliant.

Here is my routine.  As soon as I get back to the office from networking and I might have a stack of business cards, I find them on LinkedIn, send a nice message out to them and hopefully they will connect.  For those that are not on Linkedin, unfortunately, you will be forgotten forever, because I don't stand a chance to remember you, sorry.  Better get yourself on there.

But how do I get these contacts into my address book?  I have tried typing them in manually, takes forever.  I have used scanners, they work but too much editing.  I have now got an app on my iPhone to scan them, so they go direct into my phone address book and sync with my computer, that worked really well also.

However now here comes the gift for you!

You can download them all direct from LinkedIn directly into your address book on your iPhone, (sorry don't know about Android) and it pulls in all their details, email, phone if they have listed and their picture (providing they have a picture on LinkedIn!).  So now when you look at your address book, you can link the name with the picture and no more embarrassing moments when you meet them next.  It's very easy to do and it does work very well.

Go to your profile inside the app, click on connections, you will see a small icon top right above your connections as below.

Click on it and then you will get the next page, where you can download your contacts directly to your iPhone.

And if you have iCloud enabled those contacts will sync on all your devices.

This is the best discovery I have made for ages and will save me loads of time!

Happy gardening!

Are you afraid of LinkedIn?

(135 million+ LinkedIn professionals around the world as of November 3, 2011)

I attended a recent networking event and chatted with business people, who were there because like me they would like more business.  I was taken aback a little when 2 people that I spoke to out of the 5 that I met, who shared with me that they were "afraid" of LinkedIn.

I use the term "afraid" on purpose because, when I asked them whether they were on LinkedIn, which is a standard question I ask every business person I meet, their faces filled with horror and then they shared with me the reasons why they either weren't there or why they were very very careful who they connected to.

Maybe I am the naive one, but my philosophy with Social Media is to either be active in it and play full out or stay out of the game, you can't be half in and choose when to come out and play and when to stay at home.

But it got me thinking, maybe there are more of you out there, who are "afraid" also, so I wanted to write this article to appeal to your more liberal side, the part of you that has courage and is willing to take a few risks, because you know you've got that part inside of yourself, don't you?

Here are the "fears" that were raised with me today:

  • People who I have never met or spoken to, ask to be connected to me on LinkedIn, why?
  • They tell me that they are wishing to grow their networks; well they are pulling me into the same mindset and I do not wish to be part of it!
  • I am very choosey who I connect to, because I only wish to be connected to people, who I have met and I have got to know them and what they are about
  • What if they start calling my contacts and telling them that they know me, when really they do not?

And I am sure there could have been more.  The real reason for the "fear" is actually ignorance and I don't mean that in a negative way, I actually believe it is really positive, because there is a fantastic opportunity to educate people.

I consider LinkedIn as my virtual business networking database.  LinkedIn is actually very ethical, it is run with the same principles as face to face networking and yes of course it is ideally best to have met that person or at least to have spoken to them.  However business is a numbers game and in order to have some influence in your business community you do need to connect with people who can be in your circle of influence.

It is good to build a relationship with people who you have not yet met face to face and yes try and do that even if you are only connected virtually.  Actually LinkedIn is so transparent, they can learn about you, your history, your experience, your business goals and learn so much more, which you would never be able to share at a face to face networking event.

We all need to do more with less, so LinkedIn is the perfect vehicle to network, without the expense of attending networking events, breakfasts, lunches etc.  It is becoming more acceptable to do things virtually and of course I appreciate it's not everyone's "cup of tea".

We need you all to start getting into the game and changing your mindset, because this is only going to continue to grow and we would like you to be there with us and be part of the journey.

There is a huge amount to know about LinkedIn and I have witnessed the massive changes it has undergone in the past few years, which I promise you will continue, especially as they have gone public now.

Below I have shared my own network stats on LinkedIn and you can see the reach you can have with only a few connections.  They say that the level below your direct contacts are where your real business opportunities lie.  You can see that I have 365,000 connections that are 2 degrees away from me.  That's just unbelievable and I could never imagine that I would be connected to so many people.  However if you notice carefully Linkedin, presents a small box to you every time you log in, which says "people you may know".  And when you click through you will see a list of page after page with people that are 2 degrees away from you.  Well the same is presented to everyone that goes on LinkedIn and is active on there and that's how you get noticed, that's when people view your profile.

I hope you take on board what I am trying to convey, but just in case you don't, I would be happy to explain some other finer points to you at any time, just post a comment or question on here.

Success!

Are you making enough use of Video?

With the majestic rise of YouTube, there really is no excuse for any of us not to be making more use of video in our communications with clients, training of our employees and using it to get our marketing message out.

The images are from an infographic commissioned with research data from the following 3 companies; smallbiztrends.com | getresponse.com | emailmarketingreports.com and gives us an idea about how important video is in email marketing.

It reports that around 80% of small businesses see videos as a vital medium through which to communicate to their audience.  With around 88% of companies considering video most effective in training courses (29%), product demos (22%), product promotions (19%) and customer testimonials (18%).

I have certainly started focussing more on video, whether it is to explain a concept in social media or assist people in getting their marketing message out to prospects.

I have also learned from Fusion Universal, that presentations never need to be dull any longer. Instead of the usual death by PowerPoint it's more effective to create a 2-3 minute video, which you play at the presentation, and gives the client the essence of your proposal.  Then you can spend most of the meeting discussing it, rather then taking up most of the meeting discussing your presentation or demo.

You can literally see the delight on people's faces, when they have just watch a short video and "get it". It solves a massive problem and that is "attention-span". Most of us struggle to concentrate for more than 5 minutes sitting through a presentation.  Our mind is always thinking and even when someone is talking to you, you are thinking.  Even when you are reading this you are thinking and our thinking wanders from thinking about the subject being discussed or presented to our personal thoughts, back and forth.

What we do a lot is deciding whether we agree with something or not and we get ready with our critical questions and objections in the first place.  This I believe comes from our primeval survival response to believing that this may be threatening to us in some way. Therefore I have to ask some challenging questions, to make sure that I will be safe.  Does that make sense?

Anyway enough of the "Philosophy".

My recommendation to you is to investigate the use of video more in your endeavours on the web and with your marketing activities.  It will continue to grow and it's time to become more active with it.

Success!